Shipping policy
Welcome to Lucyvelour.
Thank you for shopping with Lucyvelour. We are dedicated to providing a reliable and seamless shipping experience for every customer. Please review the information below before placing your order.
Order Processing
Once your order has been placed successfully, our fulfillment team will begin preparing your package for shipment.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours will be processed on the next business day.
- During peak shopping seasons or promotional events, processing may require additional business days.
Each order is carefully inspected before shipment to ensure quality and accuracy.
Shipping Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $10.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Order Tracking
After your order has been shipped, you will receive a Shipping Confirmation Email with your tracking number.
Tracking information is typically updated within 24–48 hours after your package has been scanned by the carrier.
You may also track your shipment at:
If you experience any issues locating your tracking information, please contact our Customer Support Team.
Shipping Information
To help ensure successful delivery, please note:
- Customers are responsible for providing a complete and accurate shipping address.
- Shipping information cannot be modified after an order has entered processing.
- Orders containing multiple items may be shipped separately based on inventory availability.
- Shipping carriers are selected according to destination and logistics availability.
- We currently do not ship to APO, FPO, or DPO military addresses.
Delivery Delays
Although we strive to dispatch every order promptly, delivery delays may occasionally occur due to factors beyond our control, including:
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect shipping information
- Carrier operational delays
We appreciate your patience and understanding if these situations arise.
Lost or Damaged Shipments
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To assist us with the investigation, please provide:
- Order Number
- Photos of the package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our team will work directly with the shipping carrier to resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, VAT, or import charges imposed by the destination country.
These fees are determined by local customs authorities and are the responsibility of the customer.
Business Address
The address listed below is provided for business correspondence only and is not our return warehouse.
Please contact our Customer Support Team before returning any merchandise so we can provide the appropriate return instructions.
Contact Us
Lucyvelour
Business Address
12703 Stockholm Way
Truckee, CA 96161
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping or delivery, please contact studio@lucyvelour.com. Our Customer Support Team typically responds within 24–48 business hours.
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