Terms of service

Welcome to Lucyvelour. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Website Use

By using this website, you agree that you will:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information when placing an order.
  • Respect all applicable laws and regulations.
  • Refrain from any activity that may interfere with the security or operation of the website.

Lucyvelour reserves the right to deny service or terminate access if these Terms are violated.

2. Product Information

We strive to display product descriptions, images, colors, pricing, and availability as accurately as possible.

However:

  • Product colors may vary depending on your monitor or device settings.
  • Measurements may vary slightly due to manual measurement.
  • Inventory availability may change without notice.
  • We reserve the right to modify or discontinue products at any time.

3. Pricing & Payments

All prices on our website are displayed in United States Dollars (USD) unless otherwise specified.

We reserve the right to:

  • Correct pricing or typographical errors.
  • Update product prices without prior notice.
  • Modify or discontinue promotions at any time.

Orders will only be processed after successful payment authorization.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

Please note that this email confirms receipt of your order and does not guarantee acceptance.

Lucyvelour reserves the right to cancel or refuse any order due to:

  • Payment verification issues
  • Product availability
  • Pricing inaccuracies
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been processed, any applicable refund will be issued promptly.

5. Shipping

All orders are shipped according to our Shipping Policy.

Shipping schedules may occasionally be affected by circumstances beyond our control, including:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Incorrect shipping information

Please review our Shipping Policy for complete shipping information.

6. Returns & Refunds

Our Return & Refund Policy explains the conditions under which returns, exchanges, refunds, and order cancellations are accepted.

By placing an order, you acknowledge that you have reviewed and accepted our Return & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to:

  • Lucyvelour brand name
  • Logos
  • Product photography
  • Graphics
  • Icons
  • Website design
  • Product descriptions
  • Text and other materials

is the exclusive property of Lucyvelour or its licensors and is protected by applicable intellectual property laws.

No material may be copied, reproduced, distributed, modified, or used without prior written permission.

8. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws.
  • Submit false or misleading information.
  • Upload malicious software or harmful code.
  • Attempt unauthorized access to our systems.
  • Interfere with the functionality or security of the website.

Violation of these Terms may result in suspension or termination of access.

9. Disclaimer

Our website and services are provided on an "as available" and "as is" basis.

While we strive to maintain accurate information, Lucyvelour does not guarantee:

  • Continuous website availability.
  • Error-free content.
  • Uninterrupted access.
  • Permanent product availability.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Lucyvelour shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • The use of this website.
  • Product purchases.
  • Shipping delays.
  • Website interruptions.
  • Technical failures.

Our total liability shall never exceed the amount paid for the applicable order.

11. Changes to These Terms

Lucyvelour reserves the right to update or modify these Terms of Service at any time.

Any revisions become effective immediately after being published on this page. Continued use of the website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from the use of this website shall be resolved through the appropriate legal process.

If you have any questions regarding these Terms of Service, please contact studio@lucyvelour.com. Our Customer Support Team will respond within 24–48 business hours.